What is the ‘Explore Tours’ cancellation and refund policy?

What is the ‘Explore Tours’ cancellation and refund policy?

Our aim is to never cancel an Explore Tours Perth day trip, but if your trip does get cancelled due to extreme circumstances you will receive a refund for the full cost of the tour plus any credit card fees you may have incurred.

However, if you cancel your booking the refund you receive will depend on how much notice you have given:

  • More than 14 days before the date of the day trip – your deposit will be returned to you less any costs we incur in sending the money back to you;
  • Between 3 and 14 days before the trip – 50% of the booking value;
  • Less than 3 days before the day of the trip – 0% of the booking value.

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on Jul 03, 2017

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