Please read the following terms and conditions carefully as you should understand and agree with them fully before proceeding with any booking through ExploreToursPerth.com. The terms and conditions stated below apply to all bookings regardless of whether they are made through our website, over the phone or by email. If you do proceed with the booking it will be assumed that you have agreed to the terms and conditions.
All prices are quoted in Australian Dollars and are inclusive of GST. ‘Explore Tours Perth’ day trip prices are per passenger (unless otherwise stated) and are valid up to 30 June 2018.
All bookings are made with Explore Tours Perth Pty Ltd (ABN 17 607 682 119) who trade as ExploreToursPerth.com.
- Cancellation and change policy
Cancellation by the customer
In the event that a customer cancels their trip the follows refund rules apply:
- Cancellation more than 14 days before the date of the day trip – your deposit will be returned to you less any costs we incur in sending the money back to you;
- Between 3 and 14 days before the trip – 50% of the booking value will be returned;
- Less than 3 days before the day of the trip – 0% of the booking value will be returned.
Changes to the date of your trip can be made free of charge when made more than 14 days before the date of the trip, but can only be made once per booking.
Cancellation by ‘Explore Tours’
‘Explore Tours’ reserve the right to cancel the trip at anytime. In the event that ‘Explore Tours’ cancels the trip a full refund will be made to the customer.
- Credit card charges
ExploreToursPerth.com does not currently charge any credit card fees.
A 25% deposit is due at the time of making your booking if the tour is more than 14 days away at the time of booking.
- Final Payment
The balance of your booking i.e. full cost less the initial deposit, is due 14 days before the date of your day trip. An email will be sent to your nominated email address when the balance is due requesting payment. The email will contain a link to a secure website where you can pay the balance. If you have not paid the full balance before the trip you will be denied entry onto the tour and you will forfeit any deposit paid.
Any discount codes must be applied at the point of booking and cannot be applied after the booking process is completed.
- Alcohol consumption
Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.
‘Explore Tours’ takes under age drinking very seriously. All passengers must be able to provide identification to prove they are 18 and over before they can consume alcohol whilst on an ‘Explore Tours’ day trip.
No alcohol is to be consumed on any of the ‘Explore Tours’ vehicles.
You agree that ‘Explore Tours’ are able to use images of you captured on the day trips for use on our website or in marketing material. If you do not want your image to be used you will need to notify ‘Explore Tours’ in writing before the start of the trip.
The privacy of our customers and their personal information is extremely important to ‘Explore Tours Perth’ and we respect the right of our customers to access their personal information should they wish to do so.
Any information that we collect about our customers is kept strictly confidential, stored securely and is only accessible by authorised members of the Company.
The agents of ‘Explore Tours Perth’ whose systems process our customer’s personal data are bound by terms in their contract to ensure the personal information is protected at all times. ‘Explore Tours Perth’ does not and will not sell or pass customer’s personal information to 3rd parties.
We will only use your personal contact information for the following purposes:
1. To contact you by phone call, sms or email about a previous or upcoming booking which you have made.
2. To promote our services and other travel information which you may find useful. You can stop receiving our promotional emails at any time, by clicking on the unsubscribe instructions included in every email.
3. To send you updates about new blog posts if you have subscribed to receive emails via our blog.
- Security Policy
All transactions through ExploreToursPerth.com are secured by using the latest 128-bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential.
If you would like more information about our security policy please email [email protected]
- Departure points
The departure point of the day trip will be advised at the time of booking but ‘Explore Tours’ reserve the right to change the departure point. If the departure point is changed the customer will be notified by email at least twenty four hours before the departure.
To the fullest extent permitted by law:
‘Explore Tours’ accepts no responsibility or liability for damage, loss, injury or delays whilst on our day trips.
‘Explore Tours’ are not responsible for the acts and omissions of third parties that customers may encounter whilst on our day trips.
You release ‘Explore Tours’ and its officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip.
Any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty) is excluded.